. Conducts in-depth interviews with clients; and engages, and builds relationships with, clients and their families.
. Conducts client, financial, physical, health and environment assessments.
. Identifies, assesses and determines clients' needs, risks and rehabilitation requirements.
. Utilizes case management practices and tools to plan and coordinate appropriate programs and services.
. Develops, approves, implements and manages complex case plans with clients and their families to achieve mutually agreed upon goals through a collaborative, organized and dynamic process.

Intent of the process

Create an inventory which can be used for permanent, temporary, full-time, part-time appointments, or casual employment.

NOTE - casual employment means a short-term employment option to hire persons to the Public Service for a period not to exceed 90 working days in one department in any one calendar year.

Candidates will only be assessed once for the 8 processes underway simultaneously (18-DVA-EA-CH-333738, 18-DVA-EA-CH-333900, 18-DVA-EA-CH-333901, 18-DVA-EA-CH-333903, 18-DVA-EA-CH-333904, 18-DVA-EA-CH-333906, 18-DVA-EA-CH-333907, and 18-DVA-EA-CH-333909). Results will be applied to each of the processes for which you have applied.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

One of the following two options* of ‘A combination of education and experience’.

*A combination of education and experience is defined as:

*Option 1
Graduation from a recognized post-secondary institution with a degree in the study, understanding, or assessment of human behaviour (the degree program must have also included the completion of a practicum or field placement for graduation);
Experience in case management** (minimum 6 months within the last 5 years).


*Option 2
Graduation with a degree from a recognized post-secondary institution;
Experience in case management** (minimum of 1 year within the last 5 years).

** For the purposes of this staffing process, VAC defines 'case management' as:
1. Engagement and relationship building
2. Comprehensive assessment/s
3. Analysis
4. Case planning and consultation
5. Monitoring and evaluation
6. Disengagement

Degree equivalency

Experience in the delivery of health and social services in an interdisciplinary environment.
Experience in maintaining effective community networks and partnerships.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, French Essential, and Bilingual Imperative

Information on language requirements

Knowledge of external health, social and economic services available to Veterans and their families.
Knowledge of health, social and economic issues that impact Veterans and their families.

Ability to case manage clients.
Ability to prioritize, organize, and manage a caseload.
Ability to communicate effectively in writing.
Ability to communicate effectively orally.
Ability to deal with situations of conflict and crisis.
Ability to analyze and problem solve.

Effective Interpersonal Skills
Client Service Orientation

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications :
Graduation with a degree from a recognized post-secondary institution in social work, nursing, counselling, or occupational therapy.

Degree equivalency

Asset Qualifications :
Experience as a member of the Canadian Armed Forces.
Experience with a military culture.
Experience working at Veterans Affairs Canada.
Experience as a caseworker in a rehabilitation environment.

Organizational Needs:
In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with a Disability; Visible Minorities, Women.

Reasonable measures of accommodation can be taken in order to meet employees' or candidates' needs, unless requirements necessitate undue hardship.

Operational Requirements:
Case Managers are assigned to a primary work location but may be required to work at various locations and travel between these locations.
Must be willing to occasionally officially represent the Department at functions such as conferences, commemorative events, etc.

Conditions of employment

Conditions of Employment
Reliability and Security : Reliability Status
Willingness to travel for work related duties;
In possession of a valid driver’s license;
Consent to be deployed or assigned within the area of the office, as per the organizational needs.
For example:
-For Edmonton IPSC and Edmonton Office positions : Consent to be deployed or assigned within the Edmonton offices (IPSC, Edmonton), as per the organizational needs.
-For Ste-Foy and Valcartier IPSC positions : Consent to be deployed or assigned within the Quebec Area (Ste-Foy or Valcartier), as per the organizational needs.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for all screening/assessment/notification purposes. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume, and/or in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples.

Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

If you do not fully complete the screening questions as instructed, you may be screened out.

Applicants with disabilities: Should you require a technical aid or an alternative method of assessment to ensure an equitable assessment of your qualifications, please indicate so in your application.

Candidates with foreign credentials must provide proof of Canadian equivalency within one month of being contacted for assessment. Therefore, you are strongly encouraged to begin this process at time of application to this inventory. Consult the Canadian Information Centre for International Credentials for further information at .

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Candidates must obtain the required pass mark for each qualification in order to be given further consideration in the selection process.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.
Candidates may be contacted and assessed against these criteria at any time during this process.

An assignment, secondment, or acting appointment requires approval of your supervisor.

All job applications must be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line:
- Applicants can create a profile and a resume that can be used when
applying for other processes without having to recreate a new application
each time.
- Applicants can modify their application/resume at any time BEFORE the
closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and
- For some jobs, applicants will find important information, namely the
job questionnaire and a complete statement of merit criteria that are only
available when applying on-line.


Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.