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FRONT DESK AGENT - PART TIME

POSITION TITLE: FRONT DESK AGENT

REPORTS TO : General Manager / Assistant GM

POSITION SUMMARY:

Represents the hotel to the guest throughout all stages of the guest's stay.

GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:

- Register guests and assigns rooms. Accommodates special requests whenever possible.

- Assists in pre-registration and blocking of rooms for reservations.

  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Uses proper telephone etiquette.
  • Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
  • Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
  • Advise guest of any messages, mail, faxes, etc. received for them.
  • Inform guest of the room safe and mini-bar key and room key procedures.
  • Issue parking passes/validate valet parking tickets.
  • Communicate services and amenities of the hotel to guests.
  • Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
  • Attends department meetings.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

PREREQUISITES:

Education: High school graduate or equivalent.

Experience: Previous hotel-related experience desired.

Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound.

Job Type: Full-time

Salary: $14.00 per hour

Part-time hours: 16-24 per week

Job Type: Part-time

Salary: $14.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Night shift
  • Weekends

Experience:

  • customer service: 1 year (Preferred)

Full Listing on INDEED: https://ca.indeed.com/jobs?q&l=Pembroke%2C%20ON&fromage=3&vjk=220070cea5d3708b