TECHNICAL SUPPORT REPRESENTATIVE

Position summary:

NRTC Communications is looking for a qualified candidate to work remotely as part of our Technical Support department. This position is for a full-time employee who will offer technical support to customers over the telephone as well as execute supporting administrative processes.

Essential duties and responsibilities:

Troubleshooting with customers and providing subsequent technical support

Creating and processing necessary service orders

Liaison with third-parties to fulfill service orders

Using available resources to provide accurate product information

Working closely with associates, keeping a positive attitude at all times

Handling all customers in a professional and courteous manner

Required qualifications include:

Proven customer service experience

Superior telephone manners

Excellent verbal and written communication skills

Windows 10, 8x, 7, XP – networking and system related setting knowledge a must

MacIntosh OS 10x and up

Understanding and use of dial up and broadband Internet connections

Extensive knowledge of Internet Explorer, Firefox and Google Chrome, etc.

Extensive knowledge of email programs such as Outlook, Live Mail, Gmail, etc.

Internet-related protocol knowledge including DNS, POP3, SMTP, HTTP, TCP

Understanding of websites and their components

Intuitive troubleshooting skills

Keen attention to detail

The candidate must be able to handle high-stress situations and be able to sit for prolonged periods.

Interested candidates may apply with covering letter and resume until 5:00 p.m. Friday, August 14, 2020.

Application deadline: 2020-08-14

Job Type: Full-time

Salary: $18.00-$20.00 per hour

Benefits:

  • Work From Home

Schedule:

  • 8 Hour Shift
  • Monday to Friday
  • Weekends

Work remotely:

  • Yes